Questions and Answers
What is your returns policy?
For certain stocked and new items that are not made to order, 15 days less shipping costs. Please contact us prior to purchase to see if the item you are interested in carries a 15 day audition period. Otherwise all sales are final.
What is your warranty?
5 years non-transferable on finished speakers (5 year started on 7/2013-- 3 years before that date). Shipping expenses are the responsibility of the client. Warranty contact should first go through an authorized dealer, so he or she can process the paperwork along with the date of sale. Any modification to circuitry or speaker cabinets voids the warranty. Warranty coverage is at the discretion of manufacturer review and misuse is not covered under the warranty.
Kit sales carry the OEM parts warranty. Usually 1 year. Sales for kits are final.
Is my payment information kept private?
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
What are your delivery times?
We will process your order within 3 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 5 days for delivery domestically, or 1.5 weeks internationally. Custom orders or out of stock items will ship as discussed and agreed upon by the client and Clearwave Loudspeaker Design. You will be notified after an order is placed if an item is out of stock and requires additional time to complete the order.
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